Comprehensive Cloud-based Solutions for the Self-Storage Industry

September 6, 2024: Self Storage Manager, Inc., a Total Solutions Provider for the self-storage industry and developer of Self Storage Manager (SSM), today announced that National Storage Affiliates Trust (NYSE: NSA), one of the largest owners and operators of self storage properties among public and private companies in the United States, has successfully completed the roll out of SSM Cloud at over 1,000 properties. SSM Cloud is developed using the latest cloud technology to provide an enterprise class management software solution for large and multi-facility self-storage operators. 

According to David Cramer, President & CEO of NSA. “Converting over 1000 self-storage facilities to another software is a massive project, especially when considering several of the integrations we have in place for 3rd party applications and in-house applications. The SSM team, headed by their President Rohan Shenoy, made the transition feasible by having a dedicated team to NSA, and meeting our deadline of migrating the NSA corporate-managed sites to the SSM Cloud application before year-end 2023, followed by the migration of several NSA Pros sites. The SSM team worked very closely with NSA’s project team and performed all the migration related tasks including data conversion, verification, implementation, and 3rd party integrations efficiently. As part of the relationship we’ve built, NSA proactively brought forward multiple recommended improvements to SSM’s processes and customer experiences, and our teams worked together to co-create multiple large enhancements to their product, which have since been implemented. Both the NSA and SSM teams met regularly to review the status, discuss observations, and finalize plans. The collaborative approach allowed for the NSA team to get through observations quickly, and ensured any customization required by NSA was completed in a timely manner. I would recommend SSM Cloud to any large operator or REIT that is looking for an alternative to their current PMS.”

“We are delighted to welcome another large REIT and top operator, NSA to our rapidly expanding client base and thrilled that we have successfully completed a major milestone of onboarding SSM Cloud to 1000+ properties for a single operator”, said Kat Shenoy, Chairman & CEO of Self Storage Manager, Inc. He further commented “We are grateful to NSA for their contribution in significantly enhancing the SSM Cloud product and SSM API. SSM Cloud is highly scalable, secure, rich in functionality and our advanced API makes it easy for large operators to integrate SSM Cloud to in-house applications or any 3rd party service of their choice. We are very confident that SSM Cloud would meet or exceed the requirements of any large operator or REIT of any size.  We strongly believe in providing the best products and services to our clients and as a result, our market share among large operators and REITs has continued to increase. We plan to stay independent for many more years and provide storage operators that are unhappy with their current PMS a superior software solution, with the flexibility and the level of customer service they deserve.”

According to Rohan Shenoy, President of Self Storage Manager Inc., "SSM is thrilled to have partnered with NSA during their rollout, and for planning the technological roadmap. NSA has a very sophisticated shop, and we were delighted to have worked with their Accounting, Marketing, IT, and Operations teams in streamlining the integrations to their call center, revenue management, accounting, and business intelligence functions. As NSA had a goal to complete the rollout of their corporate sites and the PROs in a consolidated timeline, SSM was able to assist by automating many of the conversion steps, and migrate entire portfolios in a matter of a few days. Thanks to the excellent cooperation that was received from the NSA team, the conversion of 1000+ sites to SSM was achieved with minimal downtime, and a high degree of accuracy. We look forward to partnering with NSA to assist with their growth plans."  

Source: www.selfstoragemanager.com/contents/National_Storage_Affiliates.aspx